Money-Back Guarantee

Our Personalised Product Money-Back Guarantee Terms & Conditions:

We stand behind the quality of our personalised products and want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your personalised item, we offer a money-back guarantee.

  1. Return Period: Initiate the return process within 14 days of receiving the product.

  2. Return Authorisation: Contact our team to obtain authorisation for the return and provide a reason for the return. This step ensures a smoother and more efficient process.

  3. Return Shipping: The buyer is responsible for the cost of returning the item. Please use a trackable shipping method to ensure the safe return of the product.

  4. Item Condition: The returned item must be in it's original condition. Please ensure that the product is unused and in its original packaging.

  5. Refund Process: Upon receiving the returned item and verifying it's condition, we will issue a full refund of the product price. The refund will be processed through the original payment method.

  6. Exclusions: Change of mind does not apply to this guarantee. Refunds will only be provided for items with valid reasons for return, such as product defects or errors on our part. 

We believe in the uniqueness and quality of our personalised products, and we strive to ensure your satisfaction. If you have any concerns or questions about our money-back guarantee, please don't hesitate to contact us. Your happiness is our priority!