Custom Order Request
For custom design requests, a non-refundable design fee of $10 will be applied. This fee will be deducted from your order total once the design is approved.
When placing a custom order, please provide a detailed description of what you are looking for. Include as much detail as possible, specifying the materials you would like (e.g., paint, acrylic, wood inlay), the size, and any preferred fonts. If you prefer, I can also design your vision based on your ideas.
Please specify the date by which you need your items. Note that we require at least 2 weeks notice to complete custom orders.
By purchasing this product, you agree to email your inspiration photos to info@minimoni.com.au and mention your order number.
If you require shipping, please ensure to select the appropriate shipping option at checkout.
Thank you for your understanding and for choosing Mini Moni Keepsakes!
Pick up from Berwick 3806
LOCAL PICKUP
We are located in Berwick, Vic Australia. Address will be emailed when order is ready for collection.
Please ensure to leave a phone number or an email address to arrange a contactless pick up time once your order is complete.
WHEN WILL I RECEIVE MY ORDER?
Order are usually processed within 7-10 business days.
During seasonal events such as Promotional events, Mother's Day, Father's Day, Christmas etc, processing time will be 10-18 business days as we recieve high volume of orders.
An email will be sent to notify you when your order is shipped out with your tracking information.
AUS SHIPPING PRICES
$9.95 - Domestic standard shipping
$15 - Bulky standard shipping - Keepsake boxes up to (2) boxes
$25 - Super bulky for 3 boxes and more
RUSH ORDERS FOR SHIPPED 1-2 BUSINESS DAYS
$20 EXPRESS SHIPPING (excluding all keepsake boxes) please email us for a quote to ship a keepsake box using express post.
All our parcels are sent from Melbourne, Australia using Australia Post and Sendle for domestic shipping. You will be sent an email from when you parcel is on the way and when it has been delivered.
Melbourne 2-3 Business Days
Adelaide 3-6 Business Days
Brisbane 3-6 Business Days
Canberra 3-6 Business Days
Darwin 3-6 Business Days
Sydney 3-6 Business Days
INTERNATIONAL SHIPPING
Prices vary depending on the weight and country it is going to be shipped to. Prices are availabe upon checkout. Below is an indication of shipping costs for items below 0.2kg.
| New Zeland | From $12 AUD |
| USA + Canada | From $19 AUD |
| Rest of the World | From $21 AUD |
Please note: All International deliveries are shipped with standard shipping and can take between 5 - 20 business days depending on your location. Express options available, email us for a separate quote.
Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping to. You will be responsible for additional charges that incur for customs clearance; Mini Moni Keepsakes has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; Mini Moni Keepsakes recommends that you contact your local customs office for further information.
RETURNS POLICY
If you purchased a products that is not personalised and are in any way unhappy with your purchase or change your mind, in most instances we will be happy to exchange, refund or credit you.
Please contact us via email first, after that you will receive further instructions.
Contact us within 7 days of receiving your item
Return your purchase within 30 days of purchase
Return in perfect condition, unused with all packaging neat and intact.
Return at your own expense and packaged up well
PERSONALISATION ERROR
If we made an error with the personalisation or sent you the wrong product, we will provide a new one ASAP. Please do the following:
Double check your order confirmation to ensure that the items received are incorrect.
Email us with the details the incorrect personalisation, including a photo.
